《旅游服务实用英语》内容简介：本教材构思新颖，内容丰富，实用性强，把情景对话和旅游景点介绍结合起来。对话部分突出交际能力的培养，并且全面介绍了涉外导游工作的各个程式，包括机场迎客，行程安排，登记入住，结帐退房，处理突发事件和投诉等；景点介绍部分，注重提高学生的阅读能力并扩大知识面，主要包括山川游，古蹟游，博物馆游，城市游，古镇游等。书中的每个单元包括：Situational Dialogues，Useful Patterns，Tourism and Travel，Words and Expressions，Notes，Introduction of Scenic Spots，Exercises，Tips for Tour Guides等部分。

Unit 1 Meeting Guests at the Airport 机场迎客

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 2 Welcome Speech 欢迎词

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 3 Talking about the Itinerary 讨论行程安排

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 4 Checking in 登记入住

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 5 At the Hotel 在酒店

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 6 Touring around the City 城市观光

Part Ⅰ situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 7 Visiting Scenic Spots 游览景点

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 8 Visiting Museums 参观博物馆

Part Ⅰ situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 9 Dining at a Chinese Restaurant 中国餐馆用餐

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introdudion of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 10 Shopping 购物

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 11 Recreational Activities 娱乐节目

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 12 Checking out 结账退房

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 13 Farewell Speech 欢送词

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 14 Handling Emergencies 处理突发事件

Part Ⅰ Situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 15 Dealing with Complaints 应对投诉

Part Ⅰ situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

Unit 16 Outbound Travel 出境游

Part Ⅰ situational Dialogues

Part Ⅱ Tourism and Travel

Part Ⅲ Introduction of Scenic Spots

Part Ⅳ Exercises

Part Ⅴ Tips for Tour Guides

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